As a IT Support Engineer representative at iTechwx, you will play a crucial role in providing technical assistance and troubleshooting to our customers.

Your role & responsibilities

Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
Sticks to service responsibilities to reach high performance standards.
Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Your skills & qualifications

Have at least 1 year’s working experience in Global customer-facing roles.
Excellent spoken English is a must.
Excellent customer service skills
Passion and desire to develop in the IT industry
Available for rotation shifts (3AM - 12PM, 6AM - 3PM, 3PM - 12AM)

Benefits for you

Competitive salary depending on experience
90% contribution of the gross salary to social insurance from the company side
Full salary during the probationary period
12 days of annual leave, 8 days of sick leave
Annual Health Checkup
For employees working night shift: PVI insurance cover 24/7, night shift meal allowance and 30% allowance on gross salary
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)