IT Operations Engineer (IT Support)

Titan Technology Corporation
60A Hoàng Văn Thụ, Phường 9, Quận Phú Nhuận, TPHCM
Outsourcing
Ho Chi Minh
Salary: Negotiable
IT Support

Technologies We're using

PHP
CSS
Swift
Linux
UX/UI Design
Android
iOS
AngularJS
ASP.NET
Java
JavaScript
C#
System Admin
NodeJS
.NET
HTML
QA
QC
Tester
Objective-C
Mobile
DevOps
ReactJS
Web
React Native
VueJS
Automation Test
Manual Test
System Engineer

What You’re In Charge?

RESPONSIBILITIES:
  • Support and monitor entire our customer technical environments within the service levels of IT Operations for development, testing, and production environments.
  • Monitor and support 24/7 our customer cloud deployments using monitoring tools, initiates and records alerts triggered.
  • Diagnostic and remediate following the Operation Handbook and escalate to the appropriate team within the defined SLA’s.
  • Monitor and report all Service Desk, Service Delivery, service requests, incidents, problems and change requests.
  • Communicate for any incidents and review the Root Cause.
  • Be contacted for all Service Requests and Incidents escalated by users and responsible as level 1 support on lower priority incidents and escalate incidents to higher level when the define thresholds are met.
  • Daily / Weekly / On-demand report the progress and status of the assigned tasks
  • Ensure the assigned tasks to be performed on-time and with high quality
  • Follow up the project and organization and regulations

What We’re Searching?

REQUIREMENTS:
  • BS or College degree of IT or relevant certification
  • 1-2 years’ experience as IT Operations or IT Support
  • Good knowledge or experience with AWS, Azure, MS Windows, Linux system
  • Knowledge in system monitoring tools (New Relic, Splunk, Pingdom)
  • Knowledge in support system (Jira, Confluence)
  • Good English communication
  • Good at analytical and problem-solving skills
  • Proactive, well self-organized and responsible in work
  • Self-investigate new knowledge
  • Co-operative, careful, meticulous, patient
  • Able to work shifts when required

Best About This Position

Competitive salary, that depends on skills & capabilities. Performance review twice a year (to review salary, recognize employee’s efforts and identify development/ improvement needs)
Interesting and challenging projects.
Additional healthcare insurance, advanced annual health check-up.
Light beverage and food are available all the time in the office.
Flexible working time
Healthy environment for self-realization and creativity.
Mentoring and coaching programs
13th month salary. Additional bonuses based on the business performance.
English class. Technical & soft skills
Good career growth opportunities.
Friendly and helpful team. Comfortable working conditions.
Outdoor activities with company support: sport clubs, team building, monthly happy hour party/birthday, company trip, staff and family events, etc.

Titan Technology Corporation

Titan Technology is the place where we care about individuals. Our ultimate goal by offering a working environment to “Inspire Your Work” is “to bring the highest satisfaction to employees” Titan is a place where everyone share ideas, responsibilities and enjoy the benefits, a place where all employees contribute to... See more

Titan Technology is the place where we care about individuals. Our ultimate goal by offering a working environment to “Inspire Your Work” is “to bring the highest satisfaction to employees”

Titan is a place where everyone share ideas, responsibilities and enjoy the benefits, a place where all employees contribute to the company thru’ their sense of ownership, dedication and commitment.

You are welcome to become a part of our team:

  • Friendly and helpful team
  • Comfortable working conditions
  • Good career growth opportunities
  • Interesting and challenging projects
  • Healthy environment for self-realization and creativity
  • Competitive salary, that depends on skills & capabilities

Website: https://www.titancorpvn.com/

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60A Hoàng Văn Thụ, Phường 9, Quận Phú Nhuận, TPHCM

Outsourcing

100-499