TopDev

iTechwx Company Limited

IT HELPDESK SPECIALIST

Quận Đống Đa, Hà Nội
Quận Bình Thạnh, Hồ Chí Minh
Quận Bình Thạnh, Hồ Chí Minh
Thành phố Thủ Đức, Hồ Chí Minh
Posted 1 week ago and Job expires in 5 days from now

Year of experience

Job Level

Job Type

Contract type

We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

Responsibilities

  • Monitor and report daily activities of the systems (healthy daily checklist) to ensure timely detection of system abnormalities.
  • Install, manage, and troubleshoot software, hardware, call center and network systems.
  • Allocate and manage accounts for new users and assist with password or login problems.
  • Ensure the systems and applications are up-to-date and comply with security policies.
  • Perform additional tasks as departments required.

Requirements

  • 2 - 5 years of working experience in IT infrastructures, operations or technical support environment.
  • Intermediate English level
  • Good understanding of TCP/IP, UDP, HTTP, SSL/TLS and DNS
  • Good knowledge of Microsoft Application Support.
  • Practical experience with Hybrid AD.
  • Good knowledge of Window operating system including troubleshooting and system hardening.

Education

Degree

Bachelor in Information Technology

Certification

Benefits

  • Salary at 100% during the probationary period 
  • 90% contribution of the gross salary to social insurance 
  • An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 
  • 20 days leave (12 days of annual leave and 8 days of sick leave) 
  • Training will be offered 
  • Full working equipment will be provided Annual Health Checkup 
  • Activities: Birthday party, Employee engagement activities.
  • Working location: 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City.
  • Working time:  Mon – Fri, 9:00 AM – 6:00 PM

Recruitment Progress

Round 1

Communication + English test

Round 2

Technical test

8 job opening

Industry

IT Consultant, Outsourcing, Dịch vụ IT, Dịch vụ

Company size

500-999 Employees

Nationality

United States

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