British International School

British International School

British International School - Ho Chi Minh City

ICT Support Technician

The ICT Support Technician will support the ICT department’s internal customers (staff, students, and visitors). IT Support monitors and maintains the school computer systems, install, and configures hardware and software around school, and solves technical problems. Working under instruction of Helpdesk Supervisor, may require undertake shift work.

Your role & responsibilities:

Operations and Support:

  • Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software).
  • Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner.
  • Keep up to date with current technology, hardware, operating systems, general productivity software and be prepared to make recommendations to the Helpdesk Supervisor, to support continuous improvement of provision.
  • Produce support documentation, user guides, and maintain an ICT support knowledge base.
  • Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement.
  • With Helpdesk Supervisor to manage IT Assets/ Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school.

Engineering and Provisioning:

  • Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections.
  • Configure, deploy and maintain classroom and office ICT hardware and software applications.
  • Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals.
  • Collaborate with other departments and third parties to meet end users’ expectations.

Maintenance:

  • Undertake and record periodic preventative maintenance checks/ cleaning of ICT resources and follow up issues as required.

Physical:

  • To carry and move ICT equipment around the school campus. Involving some heavy lifting.
  • Must be willing to travel to other campuses or office which belong to BIS as required.

Your skills & qualifications:

  • Bachelor’s degree in Computer Science, Information Technology or equivalent.
  • Microsoft Certified Professional (Window 10) is preferred.
  • CompTIA A+ or equivalent preferred.
  • At least 1 years’ experience with desktop and end user helpdesk support.

Experience and Qualifications:

  • A strong understanding of a wide variety of personal computing equipment and software, including word processing, spreadsheet, presentation and multi-media and web-based productivity applications.
  • Good knowledge of both PC and Apple products.

Person Specification:

  • Ability to work as part of an effective team.
  • Ability to work under pressure and meet deadlines.
  • Able to manage own time and workload.
  • Fluent in Vietnamese and English.
6 days ago

Location

225 Nguyễn Văn Hưởng, Phường Thảo Điền, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Year of experience

1 năm

Level

Nhân viên

Job Type

Skills

Recruitment process

  • Round 1:

    Interview with IT Manager and Business Director

Website

Location

225 Nguyễn Văn Hưởng, Phường Thảo Điền, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Company size

500-999

Industry

Nationality

England