TRG International

TRG International

TRG International - We help you and your business shine!

ERP Application Support Consultant

Position overview

  • Infor SunSystems is a modern, comprehensive financial accounting management solution designed to help international enterprises and fast-growing companies handle complex financial activities.
  • TRG is an Infor Gold Partner, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in application support like you.
  • You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers.
  • You are the primary point of contact between our company and customers, the software expert. Your in-depth knowledge and diverse skill sets enable you to determine how to best support the clients. You take pride in your work and take the lead to ensure your projects will run according to plan.

Your role & responsibilities:

What does a successful Application (SunSystems) Support Consultant look like?

Pre-sales consultation:
You will support our sales team during pre-sales to gain an understanding of the customer needs, work out a plan to implement our services and solutions to help mitigate their problems.

  • Uncover business problems
  • Acquire and examine customer needs and requirements
  • Develop an initial view of the solution
  • Prepare software presentation and demonstration that specifically address the customer problems
  • Define detail project implementation plans

Software implementation:
You play a critical role in ensuring the implementation project is rolled out according to plan.

  • Business analysis and mapping
  • System installation and configuration
  • Data migration
  • End-user onboarding and training
  • User acceptance testing

Post-implementation support (>75%):
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.

You don't mind supporting customers whenever needed and be proactive in ensuring issues are promptly resolved and customers are happy.

  • Diagnose, research, analyse issues related to platform, software functionality, configuration, and data
  • Respond promptly to customers queries and feedback
  • Diligently walk customers through a series of actions to resolve issues and advise improvements
  • Follow up with customers to ensure all issues are fixed

Your skills & qualifications:

What you need:

  • At least 1 years experience in application consulting, able to support clients in different timezones
  • Have education background or working experience relating to technology or at least 1 financial & accounting software (SunSystems, Misa, Lemontree, Fast, Effect, SAP, ERP, Oracle,...)
  • Have experience in outsourcing and have been exposed through ERP system
  • Accounting/Finance background is a plus
  • An infinitely curious and open mind to learn and grow
  • Adoption of our core values
  • Excellent problem-solving, negotiation, and interpersonal skills
  • Effective in time management and task prioritisation
  • A genuine passion for delighting customers and willingness to travel for work
  • A risk-taker who can work independently and can tolerate stressful workloads
  • Good at English is a MUST (Spanish/Chinese/Thai is a plus)

Expired

Location

145-147 Nguyễn Cơ Thạch, Phường An Lợi Đông, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Year of experience

1 năm, 2 năm, 3 năm, 4 năm, 5 năm

Level

Chuyên viên

Job Type

Skills

Other supports

  • Only accept CVs in English

Recruitment process

  • Round 1:

    Pre-hire assessments
  • Round 2:

    HR round
  • Round 3:

    Final round
TRG International
TRG International
TRG International

Website

Location

145-147 Nguyễn Cơ Thạch, Phường An Lợi Đông, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

Company size

100-499

Industry

Tech stack

Nationality

Singapore