Job Description
About Company
Position overview
- Infor SunSystems is a modern, comprehensive financial accounting management solution designed to help international enterprises and fast-growing companies handle complex financial activities.
- TRG is an Infor Gold Partner, and we believe this powerful solution can greatly benefit our customers and supercharge their digital transformation initiatives. Thus, we need an expert in application support like you.
- You are passionate about delivering IT solutions that can help customers mitigate challenges and improve their key business processes. You strive to provide excellent customer service and often go out of your way to delight our customers.
- You are the primary point of contact between our company and customers, the software expert. Your in-depth knowledge and diverse skill sets enable you to determine how to best support the clients. You take pride in your work and take the lead to ensure your projects will run according to plan.
Your role & responsibilities
What does a successful Application (SunSystems) Support Consultant look like?
Pre-sales consultation:
You will support our sales team during pre-sales to gain an understanding of the customer needs, work out a plan to implement our services and solutions to help mitigate their problems.
- Uncover business problems
- Acquire and examine customer needs and requirements
- Develop an initial view of the solution
- Prepare software presentation and demonstration that specifically address the customer problems
- Define detail project implementation plans
Software implementation:
You play a critical role in ensuring the implementation project is rolled out according to plan.
- Business analysis and mapping
- System installation and configuration
- Data migration
- End-user onboarding and training
- User acceptance testing
Post-implementation support (>75%):
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.
You don't mind supporting customers whenever needed and be proactive in ensuring issues are promptly resolved and customers are happy.
- Diagnose, research, analyse issues related to platform, software functionality, configuration, and data
- Respond promptly to customers queries and feedback
- Diligently walk customers through a series of actions to resolve issues and advise improvements
- Follow up with customers to ensure all issues are fixed
Your skills & qualifications
What you need:
- At least 1 years experience in application consulting, able to support clients in different timezones
- Have education background or working experience relating to technology or at least 1 financial & accounting software (SunSystems, Misa, Lemontree, Fast, Effect, SAP, ERP, Oracle,...)
- Have experience in outsourcing and have been exposed through ERP system
- Accounting/Finance background is a plus
- An infinitely curious and open mind to learn and grow
- Adoption of our core values
- Excellent problem-solving, negotiation, and interpersonal skills
- Effective in time management and task prioritisation
- A genuine passion for delighting customers and willingness to travel for work
- A risk-taker who can work independently and can tolerate stressful workloads
- Good at English is a MUST (Spanish/Chinese/Thai is a plus)
Benefits for you
- Top 1% Arabica coffee beans and other refreshing beverages from our F&B brand downstairs - PJ’s Coffee, just for you, and it’s on the house! No more wasting your money on morning coffee!
- A modern, green, and open space office with lounge areas and a spacious lunchroom
- 16 paid days off per calendar year for Vietnamese staff and 2 additional paid holiday days off for Christmas (24th & 25th December)
- TRG will pay full social insurance based on your salary even during your probation period. And your salary in probation is equal to your official salary.
- Working with our Diverse and Inclusive TRG community with colleagues WFA from across the globe
- Strong culture to support your learning and development and growth
- Multiple (12+) networking/collaboration/learning/training events each month
- Training and certification support
- Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies
- Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.
- Office hours from Monday to Friday