Job Description
About Company
JOB DESCRIPTION:
- Being an Enterprise Software Support Engineer for a well-known leading global IT corporation.
- Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions.
- Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
- Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
- Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
- Reporting to Team leader.
- Standard business language: English
Your skills & qualifications
JOB REQUIREMENTS
- Graduate from technical schools or have good IT knowledge
- Good written and verbal English communication skills
- A team player with good interpersonal skills as well as ability to work independently.
- Customer oriented. Highly proactive person. Eager to learn. Logical thinking.
Benefits for you
- Competitive salary & performance bonus
- Opportunities to work with the world’s leading IT companies
- Summer trip, year-end party, team building activities
- A collaborative and dynamic working environment
- Flexible working schedule
Company
TEK EXPERTS
Industry
Phần Mềm, Dịch vụ doanh nghiệp
Company size
500-999
Nationality
Vietnam