TopDev

Dynamics 365 Support Technician (Open for freshers)

iTechwx

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Job Description
About Company

Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365? 

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more.

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Your role & responsibilities

  • Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues. Documents technical work and research.
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Identifies potential defects and escalates to more senior engineers to resolve.
  • Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
  • Follows processes provided by the business.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Your skills & qualifications

  • Proficient in English (4 skills)
  • Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
  • Freshers are welcome with a good learning ability and working attitude
  • Experience/Knowledge in IT industry skills is a must
  • Customer service mindset

Benefits for you

  • Competitive salary depending on experience: starting from 20,000,000 VND GROSS
  • Salary at 100% during the probationary period
  • Training will be offered
  • Full working equipment will be provided
  • 90% contribution of the gross salary to social insurance
  • 12 days of annual leave, 8 days of sick leave
  • 30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
  • Annual Health Checkup

About Company

iTechwx

1 job opening

Company information

Industry

Dịch vụ IT

Company size

100-499 Employees

Nationality

United States

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General information

Minimum year of experience

Job Type

Contract type

Recruitment Progress

  • Round 1: Communication + English test
  • Round 2: Technical test

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