Why Join Filum?

Filum AI is looking for teammates with an AI-native mindset, ready to do high speed work, fail fast to learn fast. We are a fast-growing B2B startup specializing in AI for Customer Service and Customer Experience.

At Filum, you will:

- Work directly with the founding team in a fast-paced, open environment that values personal growth and ownership
- Become part of an AI-native team, where Customer Success is not just support, but a data-driven advisory function
- Gain hands-on experience in building CS workflows, implementing AI products, and supporting enterprise clients from onboarding to expansion

If you enjoy taking ownership, proactively solving problems for clients, and moving fast with real impact — this is your playground.

Customer Success Team at Filum is the critical bridge ensuring that customers generate real, measurable value from the Filum AI Platform.

Solution Advisory & Design

Drive solutions from discovery to delivery. Work with Sales and Product experts to address client‘s challenges and design bespoke AI-driven solutions.
Guide clients in planning use-case-specific implementation and platform configuration
Act as a product expert to ensure customers are maximizing the full value and ROI of the Filum Platform from day one.

Own the Entire Customer Journey

Take end-to-end ownership of customer journeys: onboarding → adoption → renewal
Build tailored Success Plans for each client
Leverage feedback & usage data to drive outcomes

Consult Strategically with Executives

Build trusted relationships with client decision-makers (e.g. Head of CX/CS, COO, CEO)
Provide strategic advice on CX, AI Contact Center, Automation

Data-Informed Customer Success

Monitor Customer Health Scores to proactively mitigate churn risks or identify upsell/expansion opportunities
Leverage behavioral data to surface meaningful insights and make informed recommendations

Be Builder of an AI-Native CS Team

Proactively automate your own workflows
Create playbooks, templates, and onboarding tools
Contribute to design new workflows, SOPs, or templates to improve CS productivity and scalability

Must-Haves:

Value-driven mindset: You ask, “Does this create real value for our customer?” – and act accordingly
System thinker & self-learner: You love breaking down problems to the root and using logic + tools to optimize how things work
Fast-pace builder: You move fast, take initiative, and don’t wait for someone to assign you tasks
Clear communicator: You can write clearly, speak effectively, and structure ideas in both Vietnamese & English
Team-first attitude: You respect others‘ time, collaborate well with cross-functional teams

Nice-to-Haves:

Have experimented with AI tools (like N8n, custom GPTs, or other no-code platforms), and are curious to learn about building Agentic AI
Experience with visualization to create customer-facing content like slides, video walkthroughs, or checklists
Familiarity with SaaS / AI / B2B software, or hands-on experience with a tech product
Background in startups or small teams where you had to lead or build things from scratch

This role may not be a good fit if:

You prefer being assigned tasks instead of actively proposing solutions
You see Customer Success as customer service, instead of a value-driving role
You‘re uncomfortable with speed, ambiguity, or constant learning

Compensation & Perks

Monthly salary up to 15,000,000 VND, plus performance-based commission and allowances (lunch, parking, work equipment, etc.).
KPI-based bonuses tied to results and milestones.
13th-month salary according to company policy.
Full insurance coverage in compliance with Vietnam Labor Law (Social, Health, Unemployment Insurance).

Culture & Work Environment

Agile and open startup culture – where you‘re encouraged to experiment, fail fast, and learn even faster.
Open-space office located in District 2, working side-by-side with Filum’s founders and leadership team.
Regular team activities: Company Trips, Happy Hours, Birthday celebrations, and holiday gifts (e.g. Women‘s Day, Year-end, etc.).

Learning & Career Growth

Direct exposure to CEOs and C-level clients, gaining insight into real enterprise-level customer success.
Hands-on experience solving complex customer challenges in areas like AI, CDP, and CXM.
Clear career path: from Junior → Senior → Expert or move into a leadership track (Team Lead / CS Manager).
Internal training and opportunities to build your own playbooks, workflows, and best practices.

Personal Development & Ownership

You’ll be part of a growth-mindset, AI-native team – expected to take initiative, solve problems proactively, and always look for better ways to deliver value.
Real ownership: You’ll have the space and support to build → fail → learn → scale – not just execute tasks.