TopDev

Cloud Operation Team Leader

V-KEY

Tòa nhà Repblic Plaza, 18E Cộng Hòa, Phường 04, Quận Tân Bình, Thành phố Hồ Chí Minh
Job Description
About Company

We are looking for a Cloud Operation Team Leader as part of the Customer Success & Support Department. 

Your role & responsibilities

  • Provide leadership for delivery of 24/7 service operations and KPI compliance.
  • Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.
  • Lead the Cloud Operation Engineers in the team to respond and successfully close incidents through conduct problem determination, and work with various internal teams to resolve issues on a timely basis to meet SLA.
  • Develop/review scripts for running tasks automatically using different scripting languages.
  • Monitor/build/customize the dashboard using different monitoring tools.
  • Effectively manage emergent situations, and resolve or escalate incidents in accordance with an SLA.
  • Plan/participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred).
  • Provide lead for system administration duties for cloud-based server infrastructure.
  • Develop and implement performance tuning steps for application, system, and network configurations.
  • Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.
  • Ensure overall service stability and sustainability.

Your skills & qualifications

Must have: 

  • Bachelor’s Degree in Computer Science, Computer or Electronics Engineering, Information.
  • Technology or related disciplines or relevant work experience.
  • Minimum 1 year of Team Lead role.
  • Minimum 3 years of working experience (with hand-on skills) with Cloud infrastructure and services, and resources administration (i.e. AWS, Azure).
  • Minimum 1 year of working experience in docker deployment, orchestration services (i.e. Kubernetes) and Linux Operating System (Ubuntu, CentOS).
  • Experience in monitoring tools (i.e. Grafana, DataDog, Cloud Log Analytics).
  • Ability to write/review scripting languages such as python, bash shell, and sql.
  • Excellent problem detection and determination skills in multiple functional cloud infrastructure and application on cloud environment.
  • Strong customer service orientation and an inherent sense of urgency and attention to details for resolving issues.
  • Proven experience in creating, championing and maintaining processes, procedures and policies.
  • Experience in managing cloud production environment and implement preventative actions/measures to avoid business impacting incidents.
  • Good understanding of the interdependent relationship between cloud infrastructure, information security and cloud applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT.

Nice to have:

  • A strong self-starter and able to work with minimal supervision.
  • Ability to work in a dynamic, fast-moving and growing environment.
  • Critical thinker and problem-solving skills.
  • Team player with great interpersonal and communication skills.
  • ITIL V3 Intermediate Certifications or relevant cloud ops certification preferred.

Note: Interested candidates are kindly invited to send your application in English

Benefits for you

  • Dynamic, young and friendly environment with enjoyable staffs activities
  • Macbook Pro laptop for working
  • Base salary package
  • Annual leaves with 14 days at the beginning and insurance types following by the Labour Code
  • Flexi benefits and leaves as per organization’s policy (birthday leave, personal leave, medical leave, and monthly work from home)
  • Performance based reward and recognition
  • Healthcare package, company trip, and quarterly team building
  • Gifts on Public Holidays
  • Working time: 8h30-17h30 Monday to Friday

Company

V-KEY

Industry

Phần Mềm

Company size

25-99

Nationality

Singapore

About us

General information