About Filum.ai

Filum.ai is an Agentic AI platform that helps businesses manage and optimize the entire customer lifecycle through intelligent, multi-channel AI Agents. Founded in 2020 by a global team from Silicon Valley and Vietnam, we believe AI will redefine how businesses connect with customers.

Filum empowers businesses to listen deeply, understand quickly, take effective actions, and build long-term relationships. We are not just a technology provider, but a trusted long-term partner dedicated to creating meaningful customer experiences.

In just one year, Filum.ai has achieved remarkable milestones:

- Excellence in Innovation Award at Shinhan Innoboost 2024
- Runner-up at Startup Wheel 2024, affirming our leading position in the tech industry
- Top 30 Vietnam Innovation Challenge 2024 (VIC 2024), recognizing our relentless drive to foster innovation in Vietnam

We believe sustainable growth comes from overcoming challenges, continuous learning, and adaptability. At Filum.ai, we aim to build a dynamic, empowering work environment where every team member is trusted and given the freedom to grow — because we believe this is the key to attracting and developing top young talent.

About the Business Development (B2B Sales) Position

This is a core role in the Sales department, responsible for directly engaging with potential clients, consulting on solutions, and driving sales opportunities to the deal-closing stage. Business Development is the “backbone” of the journey from prospecting to revenue, managing the entire customer process from lead discovery to handover to the implementation team.

By deeply understanding client needs and working closely with internal teams (Marketing, CS, Tech), you will contribute to sustainable growth and market expansion — particularly in industries such as ICT retail, fashion, healthcare, education, and e-commerce.

Goals & KPIs

Goals

Identify and acquire new potential clients.
Arrange product demo meetings between Account Executives and qualified prospects.

KPIs

Qualified Meetings Done: Number of meetings successfully arranged between Account Executives and prospects.
SAL (Sales Accepted Lead): Number of accepted sales opportunities.
OPP (Opportunity): Number of qualified sales opportunities in the pipeline.

Key Responsibilities

Source new clients through channels such as Facebook, LinkedIn, industry forums, and relevant communities.
Make outbound calls to inbound leads (from marketing campaigns).
Consult on solutions, conduct product demos for clients, and coordinate demo schedules with the technical team when needed.
Manage the sales pipeline in the CRM, updating meeting statuses, follow-ups, and deals in real time.
Gather and report customer and market insights to help refine business strategies.
Collaborate closely with cross-functional teams (Marketing, CS, Product, Tech) to ensure a seamless customer experience.

Profile

Preferred birth years: 1996–2002.
At least 2 years of experience in B2B sales, consulting, or customer success.
Outstanding extracurricular achievements (e.g., President/Vice President/External Affairs lead of a student club or organization) or notable personal accomplishments.
Strong interest in developing a long-term career in B2B technology, with a passion for learning about the industry.
Energetic, creative, articulate, and growth-minded.
Resilient, ambitious, and visionary — not afraid of rejection or failure.
Professional appearance and well-groomed presentation.

Core Competencies

Communication Skills – Strong verbal and written communication.
Interpersonal Skills – Ability to build trust and maintain strong relationships.
Intelligence & Coachability – Quick learner with openness to feedback.
Strategy Building – Ability to develop creative outreach and sales strategies.
Objection Handling – Skilled at addressing client concerns.
Logical & Critical Thinking – Strong analytical and problem-solving mindset.

Compensation: Up to 15,000,000 VND + commission + allowances/support + KPI-based bonuses.
13th-month salary.
Company trips, birthday celebrations, happy hours, holidays (8/3, 20/10), insurance, allowances, and other benefits per labor law and company policy.
Significant opportunities to deepen your knowledge in technology, CDP, CXM, and enterprise solutions.
Hands-on experience solving complex business challenges related to CDP.
Direct collaboration with the CEO and CSM.
Clear career progression, with pathways to either expert track (Junior → Expert) or management track (team leadership).

Opportunities and Challenges of the position

Opportunities: With a fast-growing business model, Filum’s growth is also your growth. In this role, you will work directly with the CEO, and engage with C-level executives from client organizations. Given our innovative product, Filum is open to giving you the autonomy to experiment, take ownership, and unleash your creativity.
Challenges: As a startup in a new and promising technology market, every position is aligned with our collective growth goals. This role requires a growth mindset — always striving, learning, embracing challenges, and continuously seeking innovative approaches to achieve results.