CÔNG TY TNHH MITEK VIỆT NAM

CÔNG TY TNHH MITEK VIỆT NAM

Better Technology. Better Building

03 IT Support Officers

IT Support Officer has primary day-to-day support responsibility for the company information systems and software applications support. This includes end-user support, help desk activities, problem resolution both on site and remotely.

REPORTS TO:  IT Team Manager

Your role & responsibilities:

Duties and Responsibilities included but are not limited to:

  • Actively troubleshoot technical problems by taking full ownership until an issue is resolved. Communicate technical solutions to peers, managers, and across the organization as needed
  • Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
  • Directly support customers off-site as needed
  • Cross train with other members of the IT section/ IT sub-contractors
  • Develop proactive solutions and document instructions and procedures to reduce routine calls to the Help Desk
  • Participate in special projects for improving the effectiveness and goodwill of the IT Section
  • Provide input on current, future technology and outside support services
  • Other duties as assigned by IT Support Team Leader and Technical Administration Manager

Your skills & qualifications:

  • Information Technology related degree/ diploma
  • Reasonable written and verbal communication skills in English and Vietnamese
  • Experience across level 1 technical support. Remote support experience preferred
  • Good understanding of desktop support and computer networking principles (Firewalls, Network Protocols, Subnetting)
  • Good knowledge of Windows 10, Windows Server, Active Directory, ADManager, Office 365 and other technologies (ie SQL / Virtual servers)
  • Knowledge of mobile computing platforms (Android, iOS)
  • Previous experience using ServiceNow, SCCM, WorkDay is a plus
  • Detailed, well organized with a strong focus on customer service and able to work independently and teamwork to meet deadlines
2 weeks ago

Location

Tòa Nhà A5, Lô số A5, Khu E-Office, Đường Sáng Tạo, KCX Tân Thuận, Phường Tân Thuận Đông, Quận 7, Thành phố Hồ Chí Minh

Year of experience

06 tháng

Level

Fresher, Nhân viên

Job Type

Skills

Recruitment process

  • Round 1:

    Interview with HR
  • Round 2:

    Interview with IT Manager

Website

Location

Tòa Nhà A5, Lô số A5, Khu E-Office, Đường Sáng Tạo, KCX Tân Thuận, Phường Tân Thuận Đông, Quận 7, Thành phố Hồ Chí Minh

Company size

Over 1000

Industry

Tech stack

Nationality

United States