Job Description
About Company
IT Support Officer has primary day-to-day support responsibility for the company information systems and software applications support. This includes end-user support, help desk activities, problem resolution both on site and remotely.
REPORTS TO: IT Team Manager
Your role & responsibilities
Duties and Responsibilities included but are not limited to:
- Actively troubleshoot technical problems by taking full ownership until an issue is resolved. Communicate technical solutions to peers, managers, and across the organization as needed
- Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
- Directly support customers off-site as needed
- Cross train with other members of the IT section/ IT sub-contractors
- Develop proactive solutions and document instructions and procedures to reduce routine calls to the Help Desk
- Participate in special projects for improving the effectiveness and goodwill of the IT Section
- Provide input on current, future technology and outside support services
- Other duties as assigned by IT Support Team Leader and Technical Administration Manager
Your skills & qualifications
- Information Technology related degree/ diploma
- Reasonable written and verbal communication skills in English and Vietnamese
- Experience across level 1 technical support. Remote support experience preferred
- Good understanding of desktop support and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Good knowledge of Windows 10, Windows Server, Active Directory, ADManager, Office 365 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS)
- Previous experience using ServiceNow, SCCM, WorkDay is a plus
- Detailed, well organized with a strong focus on customer service and able to work independently and teamwork to meet deadlines
Benefits for you
- 5 working days a week
- International Travel opportunities
- 13th month and productivity bonus
- Free lunch, parking, uniforms
- Yearly company trip
- Healthcare insurance package
- 24/24 Personal Accident insurance
- Free English training programs (Cambridge English Scale) at office
- Continuing development of technical and soft skills through working and formal training
- Trade Union & Staff Social Club - Sport clubs (Yoga, Zumba, Swimming, Badminton, Football, Gym,...)
- Good working conditions and environment
Company
CÔNG TY TNHH MITEK VIỆT NAM
Industry
Product, Software, B2B Services
Company size
Hơn 1000
Nationality
United States