02 IT Support Officers

Duties and Responsibilities included but are not limited to:

• Actively troubleshoot technical problems by taking full ownership until an issue is resolved. Communicate technical solutions to peers, managers, and across the organization as needed
• Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
• Directly support customers off-site as needed
• Cross train with other members of the IT section/ IT sub-contractors
• Develop proactive solutions and document instructions and procedures to reduce routine calls to the Help Desk
• Participate in special projects for improving the effectiveness and goodwill of the IT Section
• Provide input on current, future technology and outside support services
• Other duties as assigned by IT Support Team Leader and Technical Administration Manager

• Information Technology related degree/ diploma
• Reasonable written and verbal communication skills in English and Vietnamese
• 1-3 years' experience across level 1 technical support. Remote support experience preferred
• Good understanding of desktop support and computer networking principles (Firewalls, Network Protocols, Subnetting)
• Good knowledge of Windows 10, Windows Server, Active Directory, ADManager, Office 365 and other technologies (ie SQL / Virtual servers)
• Knowledge of mobile computing platforms (Android, iOS)
• Previous experience using ServiceNow, SCCM, WorkDay is a plus
• Detailed, well organized with a strong focus on customer service and able to work independently and teamwork to meet deadlines