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iTechwx

Conquer the Everest, Together with iTechwx

Chi tiết công ty

Website

www.itechwx.com/Home

Địa Điểm

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Quy Mô Công Ty

500-999 nhân viên

Ngành Nghề

Dịch vụ IT

Tech Stack

IT Helpdesk Microsoft Access English IT Consultant IT Support English - Good Cloud Technical Support Windows Technical Consultant IT Service IT Security MS Office IT Operations Software Engineer Microsoft Security Engineer IT Operation Microsoft 365 English Skills IT Specialist Technical Engineer IT Support Specialist Cloud Migration Service (AWS IT Outsource

Quốc Tịch Công Ty

United States

Công việc 6

Dynamics 365 Support Engineer (open for freshers)

Đăng nhập để xem mức lương

1 ngày trước

Ứng tuyển ngay

hoặc

Ứng tuyển không dùng CV

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more. 
 
We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

Trách nhiệm công việc

  • Reviews issues and contacts customers to understand issues.
  • Ensures customers stay informed as to the status/solution of their issue.
  • Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.  
  • Resolves or escalates multiple and varied customer issues.
  • Documents technical work and research.  
  • Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.  
  • Identifies potential defects and escalates to more senior engineers to resolve.  
  • Uses automated tools to deliver solutions for a wide range of issues.  
  • Provides feedback on how to improve automated tools.  
  • Follows processes provided by the business 

Kỹ năng và chuyên môn

  • Proficient in English (4 skills, with strong communication abilities when interacting with global clients)  
  • Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)  
  • Freshers are welcome with a good learning ability and working attitude  
  • Experience/Knowledge in IT industry skills is a must  
  • Customer service mindset 

Địa điểm

Quận Bình Thạnh, Hồ Chí Minh

Cấp bậc

Fresher, Junior, Middle

Số năm kinh nghiệm

Không yêu cầu

Loại hình

In Office

Kỹ năng

C# Technical Support English Skills

Quy trình phỏng vấn

  • Vòng 1

    Communication + English test

  • Vòng 2

    Technical test

Phúc lợi dành cho bạn

<p>Performance Bonus<br />Social and Health insurance follow Vietnamese Law<br />Young &amp; Dynamic Working Environment<br />International Culture<br />24/7 Insurance for Night-shift<br />Annual Health Check-up</p>