;

iTechwx

Conquer the Everest, Together with iTechwx

Show more

Website

www.itechwx.com/Home

Location

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Company size

500-999 members

Industry

Dịch vụ IT

Tech Stack

IT Helpdesk Microsoft Access English IT Consultant IT Support English - Good Cloud Technical Support Windows Technical Consultant IT Service IT Security MS Office IT Operations Software Engineer Microsoft Security Engineer IT Operation Microsoft 365 English Skills IT Specialist Technical Engineer IT Support Specialist Cloud Migration Service (AWS IT Outsource

Nationality

United States

Jobs 6

Technical Support ( English - Fresher)

Login to view salary

1 day ago

Apply Now

or

Apply Without CV

Job Responsibilities

  • Available to work fixed night shifts onsite (10PM-7AM)
  • Contact global customers via phone and email to gather detailed information on their technical issues.
  • Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
  • Resolves or escalates multiple and varied customer issues, and documents technical work and research.
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
  • Attends readiness training and non-technical training to ensure that they become proficient in support topics.
  • Identifies potential defects and escalates to more senior engineers to resolve them.
  • Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Job Requirements

  • Strong proficiency in English (4 skills)
  • Willingness to work fixed night shifts (10 PM - 7 AM)
  • 5 days work week, 2 unfixed days off
  • A genuine passion for IT and a desire to grow within the industry.
  • A customer-focused mindset with the ability to provide exceptional service

Location

Quận Bình Thạnh, Hồ Chí Minh

Level

Fresher, Junior, Middle, Senior

Year of experience

Không yêu cầu

Job type

In Office

Skills

English Technical Support Microsoft 365

Recruiment process

  • Round 1

    CV Screening with Recruiter via phone call

  • Round 2

    Interview with Team/Tech Lead

  • Round 3

    Interview with Team Manager

Benefits for you

<p>Performance Bonus<br />Social and Health insurance follow Vietnamese Law<br />Young &amp; Dynamic Working Environment<br />International Culture<br />24/7 Insurance for Night-shift<br />Annual Health Check-up</p>