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iTechwx

Conquer the Everest, Together with iTechwx

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Website

www.itechwx.com/Home

Location

12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam, Phường 22, Quận Bình Thạnh, Thành phố Hồ Chí Minh

The Sun Avenue 28 Mai Chí Thọ, An Phú, Quận 2, Phường An Phú, Thành phố Thủ Đức, Thành phố Hồ Chí Minh

19-21 Tân Cảng, Vista Building, Phường 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh

Company size

500-999 members

Industry

Dịch vụ IT

Tech Stack

IT Helpdesk Microsoft Access English IT Consultant IT Support English - Good Cloud Technical Support Windows Technical Consultant IT Service IT Security MS Office IT Operations Software Engineer Microsoft Security Engineer IT Operation Microsoft 365 English Skills IT Specialist Technical Engineer IT Support Specialist Cloud Migration Service (AWS IT Outsource

Nationality

United States

Jobs 6

IT Support Engineer - Microsoft Windows

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2 days ago

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As a IT Support Engineer representative at iTechwx, you will play a crucial role in providing technical assistance and troubleshooting to our customers. 

Job Responsibilities

  • Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
  • Produce high-quality documentation and distribute it to the appropriate team members and technical lead.
  • Sticks to service responsibilities to reach high performance standards.
  • Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

Job Requirements

  • Have at least 1 year’s working experience in Global customer-facing roles.
  • Excellent spoken English is a must.
  • Excellent customer service skills
  • Passion and desire to develop in the IT industry
  • Available for rotation shifts (3AM - 12PM, 6AM - 3PM, 3PM - 12AM)

Location

Quận Bình Thạnh, Hồ Chí Minh

Level

Fresher, Junior, Middle, Senior

Year of experience

1 năm, 2 năm

Job type

In Office

Skills

Network Windows Technical Consultant

Recruiment process

  • Round 1

    Communication + English test

  • Round 2

    Technical test

Benefits for you

<p>Performance Bonus<br />Social and Health insurance follow Vietnamese Law<br />Young &amp; Dynamic Working Environment<br />International Culture<br />24/7 Insurance for Night-shift<br />Annual Health Check-up</p>